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July 11, 2020  
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GCN Field Service Lead Tech

Position Description

About NCR

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise

provider in the financial, retail and hospitality industries. NCR is

headquartered in Atlanta, Georgia, with 36,000 employees globally. NCR is a

trademark of NCR Corporation in the United States and other countries.

TITLE: GCN Field Service Lead Tech


Duties and Responsibilities

Travel up to 100%

Manage Inventory of assigned tools

Ensure that all assigned tools are current on calibration

Submit JCO and RED LINE for any change that would alter the work items,

assignments, and/or specifications.

Writing and presenting a method of procedure for our customers' approval.

Staging all the equipment and inventorying material for accuracy.

Assign specific tasks to subordinates and monitoring their work ethics fo

efficiency, quality, and safety.

Responsible for the accuracy in the installation of each and all types of

equipment installed.

Tests for completeness of wiring to ensure it is installed correctly.

Must coordinate the timely procedures of doing a power cut with the

customer within the

maintenance window.

Responsible for the accuracy of all the final paperwork required and turn

over to the customer in a timely manner.

Completes quality assurance procedure and check the final product for


Interfaces with customer contacts on projects and work orders.

Interfaces with the end user (contact person) and coordinates with other

vendors for each project when required by customer.

Provides technical support for customer contacts and Technicians on


Attends project planning and progress meetings with or without the custom

contacts assigned.

Responsibilities Test

Optical Time Domain Reflectometry (OTDR)

Bit Error Rate (BER)

Perform Commissioning and Provision (C&P) of optical equipment.

Dispersion Tests

Manages all Test Equipment assigned to the project.

Ensure that all assigned test equipment is current on calibration.

Preparation and submission of daily reports to the Project Manager for

customers reference.

Assigning specific tasks to subordinates and monitoring their work ethics

for efficiency,

quality, and safety.

Supervise all aspects of scheduling.

Responsible for the accuracy in the test results by verifying data from

opposite end before leaving the site.

Coordinate timing and procedures of doing testing within the customer

maintenance window, if applicable.

Responsible for the accuracy of all the data required.

Completes quality assurance procedure and check the data for errors and


Ensure the safety, quality, and efficiencies of his crew.

Interfaces with customer contacts on projects and work orders.

Provides technical support for customer contacts and technicians on



Must have 3 to 5 years demonstrated proficiency as a optical equipment

tester including troubleshooting fiber issues.

Proficient in the use of all test equipment from various manufacturers

EXFO and VIAVI, among others.

Preferred experience with the Ciena product line; OME6500, Waveserver

(WSAi) and others

Efficient use of fiber cleaning kits

Must have in-depth knowledge of testing and cleaning optical fibers.

Lead test teams/mentor junior testers and technicians to accomplish proje


Perform long term, load, stress and performance characterization testing.

Perform inventory of all job-related materials.

Perform power verification and power up of equipment.

Perform acceptance checks of equipment to ensure it meets customer


Locate faults and troubleshoot to clear faults to ensure customer


Ensure project deadlines, timely service and quality standards are met.

Produce test reports and analysis documents.

Maintain on-site job records and administration tracking.

Finger & wrist dexterity & hand/eye coordination.

Proficient in MS Office, specifically Excel, Word, Visio, and Power Point

Offers of employment are conditional upon passage of screening criteria

applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal

employment opportunity. All qualified applicants will receive consideration

for employment without regard to sex, age, race, color, creed, religion,

national origin, disability, sexual orientation, gender identity, veteran

status, military service, genetic information, or any other characteristic or

conduct protected by law. NCR is committed to being a globally inclusive

company where all people are treated fairly, recognized for their

individuality, promoted based on performance and encouraged to strive to reach

their full potential. We believe in understanding and respecting differences

among all people. Every individual at NCR has an ongoing responsibility to

respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR

preferred supplier list. Please do not forward resumes to our applicant

tracking system, NCR employees, or any NCR facility. NCR is not responsible for

any fees or charges associated with unsolicited resumes.

Additional Information

Employment Type: Full-Time    
Position Location: Atlanta, Georgia

Apply For This Job: GCN Field Service Lead Tech


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