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September 21, 2020  
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<< Back To Search Results Twilio Inc.
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Mid Market Solutions Engineer

Position Description


Twilio is enabling our customers to build the future of communications. The

Twilio Solutions Engineer is a critical part of the sales team that is

facilitating this communication renaissance.

The Twilio Solutions Engineer is responsible for delivering the technical win

at customer accounts. The Solutions Engineer leads the technical pre-sales

relationship, proposes technical architectures, demonstrates the product,

anticipates concerns, and offers creative solutions. They build customer trust

in Twilio solutions, which results in customer success in the post-sale.

The Twilio Solutions Engineer is both highly technical and a skilled

relationship builder. They are comfortable showing an engaging communications

experience to a CEO or sketching out an API flow on a whiteboard with customer

software engineers.


Twilio is looking for a Solutions Engineer with a strong desire to work in a

technical pre-sales role.

* 5 plus years pre-sales experience selling complex, technical products.

* Hands-on, high-energy, passionate, and creative problem solver with know

how to get things done and ability to lead others to success

* Excellent communicator and presenter able to gain audience confidence

* Ability to build a deep understanding of a customer s communications

needs and guide them to a technical solution

* Previous software development experience in one or more of the following


* backend (Java, C#, Node.js, Python, PHP)

* web development (JavaScript, HTML/CSS, frontend frameworks - React,

Vue.js, Angular)

* Experience building with REST APIs

Familiarity with cloud platforms (Amazon Web Services, Google Cloud, Microsoft

Azure) and cloud application architecture.

Previous experience in Telecom, SIP, Contact Center, or Security is a plus.


Twilio Solutions Engineers get to live our values every day.

* DRAW THE OWL: Present creative new solutions that enable and inspire


* WEAR THE CUSTOMER SHOES: Build and present Twilio product demos that

showcase a deep understanding of our customer s business and the

problems they re trying to solve

* DON T SETTLE: Keep asking probing questions and never stop learning n

products and new technologies

* EMPOWER OTHERS: Work alongside Twilio Account Executives through the pre-

sales process to strategize and plan for deal success

* BE BOLD: Don t be afraid to take that big idea and run with it



Solutions Engineers play a major role in Twilio s sales organization and ar

critical to deal success. The Twilio product suite is built for developers who

are on a mission to build innovative communication products and technology.

SE s help customers achieve success by leading the technical and product

sale, recommending best-practice solutions, and guiding them on how to use

Twilio s APIs.

Twilio customers often share common business challenges, but rarely share the

same implementation requirements. Each company is unique when it comes to

process, technology stacks, and skill. The Twilio Solutions Engineer owns the

technical sales process to help demonstrate the best way to use Twilio products

to achieve (and often exceed) their goals.

Twilio is a company that is empowering the world s developers with modern

communication in order to build better applications. Twilio is truly unrivaled;

we are a company committed to your growth, your learning, your development and

your entire employee experience. We only win when our employees succeed and

we're dedicated to helping you develop your strengths. We invest in employees

dedicated to tackling hard problems and creating your own ideas. We have a

cultural foundation built on diversity, inclusion and innovation and we want

you and your ideas to thrive at Twilio.


This position will be located in our Atlanta office. Around the world, Twilio

offers benefits and perks to support the physical, financial, and emotional

well being of you and your loved ones. No matter where you are based, you will

experience a company that believes in small teams for maximum impact; seeks

well-rounded talent to ensure a full perspective on our customers

experience, understands that this is a marathon, not a sprint; that

continuously and purposefully builds an inclusive culture that empowers

everyone to do their best work and be the best version of themselves.


Millions of developers around the world have used Twilio to unlock the magic of

communications to improve any human experience. Twilio has democratized

communications channels like voice, text, chat, video and email by virtualizing

the world s communications infrastructure through APIs that are simple enou

for any developer to use, yet robust enough to power the world s most

demanding applications. By making communications a part of every software

developer s toolkit, Twilio is enabling innovators across every industry

from emerging leaders to the world s largest organizations to reinve

how companies engage with their customers.

Additional Information

Employment Type: Full-Time    
Position Location: Atlanta, Georgia

Apply For This Job: Mid Market Solutions Engineer


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